Refund policy

Refund and Returns Policy

At Homeleigh Designs, every item is meticulously handmade to order, ensuring the highest level of craftsmanship and personalisation for each customer. Due to the bespoke nature of our products, we are unable to accept returns or offer refunds. Please review the details of our policy below:

Non-Refundable and Non-Returnable Items

All items purchased from Homeleigh Designs are final sale and cannot be returned or refunded. This policy is in place because:

• Each piece is custom-made specifically for you, ensuring its uniqueness and personalisation.
• Handmade items require significant time, effort, and resources to create.

Order Changes and Cancellations

• Changes to your order can only be made within 24 hours of purchase.
• Orders cannot be cancelled once production has begun.

Damaged or Defective Items

We take great care in crafting and packaging your order. If your item arrives damaged or defective, please contact us within 5 working days of delivery at admin@homeleighdesigns.com. Include:

• Photographs of the damage or defect
• Your order number
• A description of the issue

We will work with you to resolve the matter promptly, which may include offering a repair or replacement at our discretion.

Contact Us

If you have any questions about our refund and returns policy, please don’t hesitate to contact us at admin@homeleighdesigns.com.

Thank you for your understanding and for supporting handmade craftsmanship.