Contact information

Contact Policy

We value clear and efficient communication with our customers. Please review the details below to ensure your queries are addressed promptly:

Contact Information

For any enquiries, please reach out to us at:
Email: admin@homeleighdesigns.com

Response Times

• Our team is available to respond to enquiries during our opening hours.
• We strive to respond to all emails within 1-2 working days.

Types of Enquiries

We are happy to assist with the following:

• Questions about our products or bespoke services
• Updates on order status
• Assistance with shipping or delivery information
• General feedback or concerns

Order-Specific Enquiries

If you are contacting us about an existing order, please include the following information in your email to help us assist you more efficiently:

• Order number
• Full name
• Details of your enquiry

Urgent Matters

If your enquiry is urgent, please include “URGENT” in the subject line of your email, and we will prioritise your request.

Other Information

Please note that our response times may be slightly longer during holidays or peak seasons. We appreciate your patience and understanding.

Thank you for choosing Homeleigh Designs. We look forward to assisting you!